Returns & Refund Policy

Returns & Refunds Policy
At Marksm8s, we take great care to ensure your order arrives in perfect condition. If your item is damaged during shipping, we will be happy to arrange a return and refund.
Damaged Goods

If your order arrives damaged, you must notify us within 48 hours of receiving the goods. To process your claim, we may require:

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• Photographs of the damaged item(s)

• Photographs of the packaging

• Your order number and contact details

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Once we have reviewed the evidence and confirmed that the damage occurred during transit, we will arrange for the item to be returned and issue a full refund.

Return Conditions

• The damaged item must not be used or modified.

• The item should be returned in its original packaging where possible.

• Claims reported more than 48 hours after delivery may not be eligible for a refund.

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Refunds
Once the returned item has been received and inspected, any approved refund will be processed to the original payment method. Please allow up to 5–10 working days for the refund to appear in your account, depending on your payment provider.
If you have any questions regarding a damaged order, please contact us as soon as possible with your order details and supporting photographs.